Effective Date: July 4, 2025

1. Our Commitment to Your Privacy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.medileaf.com.my (the "Site"). Our website address is: https://www.medileaf.com.my/

We are committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act 2010 ("PDPA").

2. What Personal Data We Collect And Why

- Information for Purchases: When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, shipping address, and email address.

- Device & Browse Information: When you browse our store, we automatically receive your computer’s internet protocol (IP) address. We also collect information through cookies about the pages you view and how you interact with the Site. This helps us understand our website traffic and improve your Browse experience.

- Email Marketing (if applicable): With your explicit permission, we may send you emails about our store, new products, and other updates.

3. Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery or return, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. You may withdraw your consent at any time by contacting us at the email below.

4. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

5. E-commerce Platform

Our store is hosted on a third-party e-commerce platform that allows us to sell our products and services to you. Your data is stored through their data storage, databases, and general application on a secure server behind a firewall.

6. Third-Party Services

In general, the third-party providers used by us (such as payment gateways and shipping partners) will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways, have their own privacy policies. We recommend that you read their privacy policies so you can understand how your personal information will be handled.

Once you leave our store’s website or are redirected to a third-party website, you are no longer governed by this Privacy Policy.

7. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

8. Cookies

Yes, we use cookies. Cookies are small files that our site transfers to your computer’s hard drive (if you allow) that enable our systems to recognize your browser and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart and understand your preferences based on site activity.

You can choose to have your computer warn you each time a cookie is being sent, or you can turn off all cookies through your browser settings. If you turn cookies off, some features of our site may not function properly.

9. Age Of Consent

By using this site, you represent that you are at least the age of majority in your state or country of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

10. Your Rights Under the PDPA

As a data subject in Malaysia, you have the right to:

- Request access to your personal data that we hold.

- Request the correction of any inaccurate or outdated personal data.

- Withdraw your consent for us to use your personal data.

- To exercise any of these rights, please contact us using the information below.

11. Language

As required by Malaysian law, this Privacy Policy may be issued in both English and Bahasa Malaysia. In the event of any conflict or inconsistency between the English version and the Bahasa Malaysia version, the English version shall prevail.

12. Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

13. Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Data Protection Officer at [email protected].